PermitPartner

Terms of Service

Effective Date: April 14, 2026

These Terms of Service ("Terms") form a binding agreement between PermitPartner LLC ("PermitPartner," "Company," "we," "us," or "our") and the person or entity accessing or using the Service ("you" or "User"). If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms.

1. The Service

PermitPartner provides an address-based lookup tool intended to help users identify the likely permit jurisdiction, permit office, contact information, and official permit portal or next-step source for a given address.

The Service is an informational workflow tool designed to assist with permit-routing research and pre-submittal coordination. It does not provide legal advice, engineering advice, architectural advice, code interpretation, land-use advice, entitlement advice, or any guarantee that a permit application submitted to a particular office will be accepted.

2. Eligibility and Account Registration

You must be at least 18 years old and capable of forming a binding contract to use the Service.

You agree to provide accurate registration information and keep it current. You are responsible for all activity occurring under your account and for maintaining the confidentiality of your login credentials.

You must promptly notify us of any unauthorized access to or use of your account.

3. Business Use

The Service is intended primarily for business and professional use by contractors, permit coordinators, permit expediters, project managers, operations staff, and similar users. You may not use the Service for any unlawful, fraudulent, deceptive, or abusive purpose.

4. No Guarantee of Accuracy, Completeness, or Availability

Permit jurisdiction, delegated authority, contact information, office hours, submission requirements, permit portals, city limits, unincorporated boundaries, annexation status, utility district responsibilities, fire district responsibilities, and similar routing information may change at any time and may change without public notice.

Accordingly, the Service and all results are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, PermitPartner disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing, usage, or trade practice.

Without limiting the foregoing, PermitPartner does not warrant that:

• any result is complete, current, accurate, or error-free;
• any identified office is the only office with authority or review power;
• any portal link, contact, or agency information will remain active or correct;
• any use of the Service will prevent delays, rejections, resubmittals, enforcement issues, or project losses;
• the Service will be uninterrupted, secure, or available at any particular time.

5. User Verification Obligation

You are solely responsible for independently verifying, before relying or acting on any result:

• the correct permit authority or authorities;
• whether the property is within city limits, unincorporated county territory, tribal land, or any special district or delegated area;
• current submission requirements, forms, and review procedures;
• office contact information, hours, and portal availability;
• whether any other department, district, utility, fire authority, public works office, planning authority, or state agency has concurrent review or approval authority.

You acknowledge that permit routing may involve overlapping, sequential, delegated, or split authority and that the Service may not identify every required review body for every address or project type.

6. No Professional or Legal Advice

The Service is not a law firm, engineering firm, architecture firm, or government agency. No content or output from the Service constitutes legal advice, code advice, permit advice, entitlement advice, or a professional opinion.

Any decisions you make based on the Service are made at your own risk.

7. Acceptable Use Restrictions

You agree not to:

• use the Service in violation of any law, regulation, or third-party right;
• input false, deceptive, malicious, or unlawful data;
• attempt to scrape, copy, mirror, republish, resell, sublicense, or exploit the Service except as expressly allowed in writing;
• probe, scan, or test the vulnerability of the Service;
• interfere with the operation of the Service;
• use bots or automated methods to access the Service in a manner that burdens or disrupts it;
• reverse engineer, decompile, disassemble, or attempt to derive source code, except where prohibited by applicable law;
• use the Service to build or train a competing product;
• remove any proprietary notices;
• upload malware, code, or content intended to disrupt or damage systems.

8. Customer Data and Inputs

You retain any rights you have in the addresses, notes, lists, and other information you submit to the Service (collectively, "Inputs").

You grant PermitPartner a nonexclusive, worldwide, royalty-free license to host, process, transmit, store, reproduce, and use Inputs as necessary to operate, maintain, secure, improve, and provide the Service.

You represent and warrant that you have all rights necessary to submit Inputs and that your Inputs do not violate any law or third-party rights.

9. Privacy

Your use of the Service is also governed by the PermitPartner Privacy Policy, which is incorporated into these Terms by reference.

10. Fees, Billing, Renewals, and Taxes

If you subscribe to a paid plan, you agree to pay all fees presented at checkout or in your order form.

PermitPartner Core is offered at $49 per month, or $39 per month when billed annually, subject to change on a prospective basis with reasonable advance notice.

Unless otherwise stated in writing:

• subscriptions renew automatically for the same subscription period;
• fees are billed in advance;
• you authorize PermitPartner and its payment processors to charge your selected payment method for recurring subscription fees, taxes, and any other charges you incur.

Free trial and refunds. PermitPartner may offer a 7-day free trial for new subscribers. If you cancel before the trial ends, you will not be charged. After the first paid charge, fees are generally non-refundable. However, first-time subscribers may request a one-time refund within 7 days after the first paid charge, provided account usage was minimal as reasonably determined by PermitPartner. No prorated refunds are provided for partial billing periods, and cancellation stops future renewal only.

You are responsible for any sales, use, excise, value-added, gross receipts, or similar taxes associated with your purchase, excluding taxes based on PermitPartner's net income.

PermitPartner may change pricing on a prospective basis by giving reasonable advance notice.

11. Suspension and Termination

PermitPartner may suspend or terminate your access immediately, with or without notice, if we reasonably believe you have violated these Terms, created risk or legal exposure, interfered with the Service, failed to pay fees when due, or used the Service in a fraudulent, abusive, or unlawful manner.

You may stop using the Service at any time. If you terminate a paid subscription, termination will be effective at the end of the then-current billing period unless otherwise required by law.

Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitations of liability, indemnity, payment obligations accrued before termination, dispute provisions, and general provisions.

12. Intellectual Property

The Service, including its software, structure, design, text, branding, trademarks, databases, compilations, selection and arrangement of content, and all related intellectual property rights, are owned by PermitPartner or its licensors.

Except for the limited right to use the Service under these Terms, no rights are granted to you.

13. Third-Party Sources and Links

The Service may reference or link to third-party websites, permit portals, mapping systems, government sites, and other external resources. PermitPartner does not control and is not responsible for third-party content, services, availability, policies, or security.

A link to a third-party site does not imply endorsement.

14. Beta Features

If PermitPartner offers any beta, preview, early access, or experimental features, those features are provided strictly as-is, may be changed or discontinued at any time, and may be subject to additional terms.

15. Limitation of Liability

To the maximum extent permitted by law, PermitPartner and its owners, officers, directors, employees, contractors, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunity, goodwill, anticipated savings, data, project value, permit opportunity, or use, arising out of or related to the Service or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, the total aggregate liability of PermitPartner and its related parties for any and all claims arising out of or related to the Service or these Terms will not exceed the greater of:

1. the amount you paid to PermitPartner for the Service during the 12 months before the event giving rise to the claim; or
2. one hundred U.S. dollars (US $100).

The limitations in this section apply regardless of the theory of liability, whether in contract, tort, negligence, strict liability, statute, or otherwise.

16. Indemnification by User

You agree to defend, indemnify, and hold harmless PermitPartner and its owners, officers, directors, employees, contractors, affiliates, licensors, and service providers from and against any third-party claims, demands, actions, proceedings, damages, judgments, settlements, penalties, fines, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• your use or misuse of the Service;
• your Inputs or other data you submit;
• your violation of these Terms;
• your violation of any law, regulation, or third-party right;
• your reliance on the Service without performing independent verification appropriate to the project;
• any permit filing, project delay, rejection, compliance issue, enforcement issue, or third-party dispute connected to your project, except to the extent caused solely by PermitPartner's willful misconduct.

PermitPartner reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with that defense.

17. Release

To the maximum extent permitted by law, you release PermitPartner and its related parties from claims, demands, and damages arising out of disputes between you and any government agency, permit office, inspector, reviewer, jurisdiction, customer, contractor, subcontractor, design professional, property owner, or other third party relating to your use of the Service or any project decision.

18. Dispute Resolution; Venue; Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law rules.

Before filing any lawsuit or other formal proceeding, a party must provide written notice of the dispute to the other party and allow 30 days for informal resolution.

If the dispute is not resolved during that period, the parties agree to participate in one session of non-binding mediation, to be conducted in Oregon or by remote video conference, before either party files suit. The parties will share the mediator's fee equally unless they agree otherwise, and each party will bear its own attorneys' fees and other costs for the mediation.

If the dispute remains unresolved after mediation, any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Oregon, and each party consents to the personal jurisdiction and venue of those courts.

19. Time Limit for Claims

To the maximum extent permitted by law, any claim arising out of or relating to the Service or these Terms must be filed within one year after the claim arose, or it is permanently barred.

20. Changes to the Terms

PermitPartner may modify these Terms from time to time. If we make material changes, we will provide notice by posting updated Terms, updating the Effective Date, emailing the address associated with your account, or using another reasonable method.

Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the revised Terms.

21. General Provisions

These Terms constitute the entire agreement between you and PermitPartner regarding the Service and supersede prior or contemporaneous understandings on that subject.

If any provision is held unenforceable, the remaining provisions will remain in full force and effect.

PermitPartner's failure to enforce any provision is not a waiver.

You may not assign these Terms without PermitPartner's prior written consent. PermitPartner may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of assets.

22. Contact

PermitPartner LLC
2145 Molalla Rd, Woodburn, OR 97071
support@permitpartner.app

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